Singapore - Suntec Singapore Convention Centre
29-30 April 2019

Frequently Asked Questions

Don't see your question answered below? Please email us at or call us at 1-602-734-5356.


What is the date of the conference?

The Asia Alliance 2019 conference is from 29-30 April 2019.

What is included in the registration fee?

Admission to all sessions and meals (please see below).

What meals are included in the registration fee?

Monday and Tuesday lunch, and tea breaks

What is the dress code for the conference?

Attire is business casual. Feel free to be comfortable in slacks, polo shirts, sweaters, blazers, blouses and most importantly, comfortable shoes. We do recommend you dress in layers as temperatures in meeting rooms can vary. We want you to be comfortable so you can enjoy your meeting experience!

Who can attend Asia Alliance 2019?

All employees of Higher Education Institutions, as well as, a limited number of guests from other industries. In addition, employees of sponsors accepted by the conference as exhibitors. ALL OTHER REGISTRATIONS WILL BE DENIED.

I am not sure if my institution/organisation is a member of HEUG. How do I check?

Please send an email to

My institution/organisation is not a member of the HEUG. How do we join?

Please read and fill out the form located here.

My institution/organisation is a member of the HEUG but I don't have a HEUG log in. How do I obtain one?

Please put in your request here.

How do I request a registration transfer?

Please download and fill out this form. Then email it to by 20 April 2019.

How do I request for a refund?

Please provide a written notice of cancellation sent via email to
Prior to 30 March 2019 - Full refund without a processing fee 
From 1 - 11 April, 2019 - A $50 cancellation fee will be applied 
12 April, 2019 and after - No refunds for cancellations

What is the registration rate for the Asia Alliance 2019 conference?

Please refer to the Registration Page for cost and due dates.
Early-bird ends on 29 March 2019.
Advance ends on 12 April 2019.
Please understand you must register AND pay in full before the rate increases to the next level. If payment is not received, registrations will be cancelled and attendees must re-register at the prevailing higher rate.

What currency is the registration fee in?

The Asia Alliance 2019 registration fee is in U S Dollars. Payment must be in US Dollars.

What types of payment do you accept?

We accept Visa, Mastercard, American Express, Discover, and cheque.

Who do I mail my cheque to?

Asia HEUG Alliance Conference

Department 880174
PO Box 29650
Phoenix, AZ 85038-9650 

Will cheques be accepted On-site?

No, checks will not be accepted on-site. The only method of payment accepted on-site will be credit cards. Please make sure you pay for your registration before arriving at the conference. There will only be a limited amount of On-site registrations and there is the chance that the conference may sell out. We encourage you to register before the conference starts to receive the best rate. 

I am paying on behalf of someone or a group. How do I process payment?

An institution’s credit or procurement card can be used to pay an individual or multiple registrations. The registrant should provide you with their invoice and at the top right there will be an Order number and Order Key. This will be used in the instructions below to pay for one or more invoices:

  1. Go to
  2. Enter the Order Id and the Order Key provided
  3. Click the 'Add' button. The window will be updated displaying the invoice information and cost.
  4. If you wish to pay for additional invoices at the same time, enter the Order Id and the Order Key for each of those invoices, clicking the 'Add' button after each one. The system only limits 10 invoices each time.
  5. When you have entered all the invoices you wish to pay, click the 'Done' button to proceed to the payment window.
  6. A window will display listing all the invoices to be paid and a total for these invoices. If everything is correct, click the 'Pay with Credit Card' button at the bottom and you will be passed to our credit card payment window to complete the transaction.

I do not have the invoice of the individual I need to complete payment. How do I request for their invoice?

Please email your request to  Include their first and last name and their institutional email address in your request.



I am a speaker and need to make changes to my presentation. Who do I contact?

Please contact Asia Alliance Support at If you are an exhibitor presenting, please contact Tom Chambers at

How do I build my agenda?

Information coming soon.

How can I become a speaker at the Asia Alliance 2019 conference?

Please use the following link for more information.



What is the venue for the Asia Alliance 2019 conference?

The 2019 Asia Alliance Conference will be held in Suntec Singapore Convention & Exhibition Centre

What is the closest International Airport?

Where should I book my hotel?

Please visit the Conference Venue & Accommodation page for hotel information.

Do I need a Visa to enter Singapore?

Check here.

I checked and I need to request for a Visa. How do I request a form?

You must first be registered and paid in full to receive a Visa Request letter back. Then download the form here.

I need more travel info for Singapore.

Visit our Travel- General Information page.



What are the hours of Asia Alliance 2019 conference support?

Email and voice mails will be answered as soon as possible between Monday - Friday 8:00 AM to 5:00 PM (Mountain Standard Time Zone in the United States (UTC-07:00).

I’m interested in sponsorship.

Please visit our Exhibitor Information page.

I have a question about membership with Higher Education User Group (HEUG).

Please contact us at or (602) 633-0734.

For Asia Alliance Support, email us at
The Asia Alliance is hosted & managed by the Higher Education User Group.